Terms of Service
Last updated: March 21, 2026
1. Agreement to Terms
By accessing or using PitchVault ("Service"), you agree to be bound by these Terms of Service ("Terms"). The Service is operated by 3P Ventures, a company incorporated in Washington, USA ("we", "us", "our"). If you do not agree to these Terms, do not use the Service. These Terms apply to all users, including founders, investors, accelerator members, and any other individuals who access the Service.
2. Description of Service
PitchVault is an AI-powered pitch deck analysis platform that provides rubric-based scoring, multi-dimensional feedback (VaultScore™, VaultRisk™, VaultMoat™, VaultOps™), slide-level feedback, ranked action plans, and investor-readiness benchmarks for startup pitch decks. The Service also includes: a curated investor network where approved investors can discover and request introductions to founders; an optional public leaderboard ranking founders by score; shareable report links that founders may distribute to investors; automated email notifications regarding scoring activity and investor engagement; founder company pages and investor profiles; and PDF export of analysis reports. The Service is intended for informational purposes only and does not constitute financial, legal, or investment advice.
3. Accounts
You must create an account to access the Service. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must provide accurate and complete information when registering. You must be at least 18 years old to use the Service. We reserve the right to suspend or terminate accounts that violate these Terms.
4. Plans, Payments, and Credits
PitchVault offers the following access tiers: (a) Free — limited analyses per day subject to rate limits; (b) Pro — unlimited analyses, full access to all scoring modules, slide-by-slide feedback, investor network visibility, and company page features, billed as a monthly subscription; (c) Credits — one-time purchased analysis credits that grant Pro-equivalent access for the analyses they cover; (d) Accelerator / Cohort — access granted through an affiliated accelerator or cohort organisation, subject to that organisation's agreement with us. All payments are processed through Stripe. By providing payment information, you authorise us to charge your selected payment method. Monthly subscriptions renew automatically until cancelled. One-time credit purchases are non-recurring. We offer a 14-day money-back guarantee on Pro monthly subscriptions for first-time subscribers. Credit purchases are non-refundable once credits have been consumed.
5. Cancellation
You may cancel your Pro subscription at any time through your account dashboard or by contacting support@pitchvault.ai. Cancellation takes effect at the end of the current billing period. You retain access to paid features until the end of the paid period. Unused purchased credits remain available in your account after cancellation until consumed or your account is deleted.
6. Refund Policy
Pro plan subscribers may request a full refund within 14 days of their first subscription payment by contacting support@pitchvault.ai. One-time credit purchases are non-refundable once any credit has been applied to an analysis. We reserve the right to issue refunds at our discretion in exceptional circumstances.
7. Intellectual Property
The Service, including its design, source code, scoring rubric methodology, and brand assets (VaultScore™, VaultRisk™, VaultMoat™, VaultOps™), is owned by 3P Ventures and protected by applicable intellectual property laws. You retain full ownership of all pitch deck content and materials you submit to the Service. By submitting content, you grant us a limited, non-exclusive licence to process that content solely to provide the Service to you. We do not use your pitch deck content to train AI models, and we do not claim any ownership over your materials.
8. Pitch Deck Confidentiality
We treat all submitted pitch deck content as strictly confidential. We do not sell, share, or disclose your pitch deck content to any third party except: (a) Anthropic (our AI processing provider), solely to generate your analysis — Anthropic's data handling is governed by their own privacy and API terms; (b) Supabase, which provides our database and file storage infrastructure. Your original deck files and extracted slide images are stored in private, access-controlled storage buckets and are not publicly accessible unless you explicitly enable a share link.
9. Share Links and Report Visibility
You may generate a shareable link to your analysis report. When a share link is enabled, any person with the link can view your report. You are solely responsible for deciding who to share your report link with. Share links for free-tier analyses may expire after 30 days. Pro and credit-based reports remain accessible via share link indefinitely while your account is active. You may disable a share link at any time through your dashboard, after which the report will no longer be accessible to others. We are not responsible for any consequences arising from sharing your report with third parties.
10. Investor Network
The investor network feature allows approved investors to browse a curated leaderboard of founder analyses and request introductions. Participation by founders is opt-in. If you opt in to leaderboard visibility, your VaultScore™ and other scores, funding stage, and company name (or "Anonymous") will be visible to approved investors. Investors who wish to access the network must apply and be manually approved by us. We do not guarantee that any investor will view your profile or request an introduction. Introduction requests are routed through the platform; responding is entirely at your discretion. We are not a broker-dealer and do not facilitate or advise on investment transactions.
11. Investor Contact Opt-In
As a founder, you may separately opt in to allow approved investors to contact you regarding your analysis even when a public share link is not enabled. By enabling this opt-in, you consent to investors viewing a contact request form associated with your report. Disabling this opt-in at any time removes investor contact access going forward. As an investor, submitting a contact request constitutes agreement that the request is genuine, professional, and aligned with your stated investment mandate.
12. Company Pages and Profiles
The Service may allow founders to create a company page and investors to create an investor profile. Content you publish on a company page or investor profile is your responsibility. You must not include false, misleading, defamatory, or unlawful information. We reserve the right to remove any profile content that violates these Terms or that we determine, in our sole discretion, is inappropriate.
13. Email Communications
By creating an account, you consent to receive transactional emails related to your account (e.g., analysis completion, score changes, investor intro requests, billing receipts). We may also send you product update or engagement emails. You may opt out of non-transactional emails at any time by clicking the unsubscribe link in any such email or by contacting support@pitchvault.ai. You cannot opt out of transactional emails required to operate your account while it remains active.
14. Accelerator and Cohort Access
If you access the Service through an accelerator or cohort organisation, your use is also subject to any additional terms agreed between that organisation and 3P Ventures. The organisation may have visibility into aggregate or individual scoring data for its cohort members as part of the agreed arrangement. Contact your accelerator administrator for details.
15. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. AI-generated analysis is based solely on the content you provide and the methodology applied at that time. Analysis outputs may not be accurate, complete, or applicable to your specific situation. PitchVault analysis does not guarantee fundraising success, investor interest, or any particular outcome. We make no warranties regarding the accuracy, reliability, or fitness for a particular purpose of any analysis output.
16. Limitation of Liability
To the maximum extent permitted by applicable law, 3P Ventures shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service. Our total aggregate liability to you for all claims arising from your use of the Service shall not exceed the greater of: (a) the total amount you paid to us in the 12 months preceding the claim; or (b) USD $100.
17. Prohibited Uses
You may not use the Service to: submit content that is illegal, fraudulent, defamatory, or infringes on third-party rights; impersonate any person or entity or misrepresent your affiliation; attempt to reverse engineer, scrape, or systematically extract data from the Service; resell, sublicence, or redistribute analysis outputs as a standalone product or service without our written permission; use automated tools to create accounts or generate analyses in bulk; circumvent rate limits or access controls; or engage in any activity that disrupts the integrity or performance of the Service.
18. Governing Law
These Terms are governed by the laws of the State of Washington, USA, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Washington State, and you consent to personal jurisdiction in those courts.
19. Changes to Terms
We may update these Terms at any time. We will notify users of material changes via email or a prominent notice on the Service at least 14 days before the changes take effect, where practicable. Continued use of the Service after the effective date of updated Terms constitutes your acceptance of those changes.
20. Contact
For questions about these Terms, contact us at: support@pitchvault.ai — 3P Ventures, Washington, USA.
